{"id":313,"date":"2014-06-11T00:08:30","date_gmt":"2014-06-11T04:08:30","guid":{"rendered":"http:\/\/margotspizza.com\/?p=313"},"modified":"2014-06-11T00:08:30","modified_gmt":"2014-06-11T04:08:30","slug":"the-question-of-formatting","status":"publish","type":"post","link":"https:\/\/margotspizza.com\/blog\/2014\/06\/11\/the-question-of-formatting\/","title":{"rendered":"Pop-up No. 1: The question of formatting"},"content":{"rendered":"<p>I&#8217;ve been wrestling a lot lately with the\u00a0proper way to format Phase 3 of the Margot&#8217;s Pizza\u00a0project \u2014 the actual public-facing pop-up. It&#8217;s clear from the Phase 2 private tastings that, yes, we can make a pizza we&#8217;re proud of but that our turnaround time is slower than we&#8217;d like. I will present my constraints first, since that may answer some questions or at least give a clear picture why I can&#8217;t &#8220;just do X&#8221; or &#8220;just do Y.&#8221;<\/p>\n<p>I have <strong>a 2-hour window<\/strong> at lunchtime on the occasional Saturday to do this pop-up. From <strong>noon to 2pm<\/strong> for service. The pizzeria I&#8217;m doing this in (<a title=\"EMILY\" href=\"http:\/\/pizzalovesemily.com\">EMILY<\/a>) opens at 5, but we have to be cleaned up by 2:30 so the actual staff can do its job for the day.<\/p>\n<p><strong>It takes about 15 minutes per round<\/strong>\u00a0of pizzas. From saucing and topping through to\u00a0cooking, plating, and cutting. A round of pizzas (for now) is four (4), the number we can fit and deal with comfortably in the oven. (We can actually fit more (up to 6), but it\u00a0introduces some variables with different cook times and complicates the process. Not insurmountable, but more than I want to attempt in the first pop-up.)<\/p>\n<p>So,<strong> the most we could do in that window is ~32 pizzas.<\/strong>\u00a0I still need to run some scenarios, but my estimate is 32 <em>comfortably, <\/em>and that&#8217;s not taking into account screw-ups. So let&#8217;s drop that number to 24 just to be safe. (I&#8217;m working in multiples of 4 because that&#8217;s how many we can fit in the oven at a time, see above.)<\/p>\n<p>That&#8217;s assuming 4 pizzas every 15 minutes, but for the first pop-up, we&#8217;ll probably want to drop that number down JUST TO BE SURE we don&#8217;t screw up. I&#8217;m thinking more like 4 pizzas every 20 minutes, which puts us at 24 tops and maybe 20 if we give ourselves a safety\u00a0valve.<\/p>\n<p>Now, considering we\u00a0have ~280 people on the M&#8217;sP\u00a0email list, given even a 10% turnout,\u00a0it&#8217;s likely the pizzas will sell out.<\/p>\n<p>The way I see it, I have these options:<\/p>\n<h3>Walk-ups only<\/h3>\n<p>Word gets out, people come to Clinton Hill\u2014maybe from all over the boroughs. The 24 people who get there at noon get a pizza\u2014at some point. Anyone after them gets told to go home. Persons\u00a013\u201324 get a 1-hour wait guaranteed; Persons 21\u201324 get <em>a 2-hour wait<\/em>.\u00a0On top of whatever time they may have\u00a0already incurred traveling.<\/p>\n<p>To me, this just seems like a recipe for pissing off\u00a0potential customers. As Nick Kokonas <a title=\"Tickets for Restaurants\" href=\"http:\/\/website.alinearestaurant.com\/site\/2014\/06\/tickets-for-restaurants\/\">mentions in his recent data dump<\/a>, it&#8217;s\u00a0a quick way to tell a lot of people <em>No<\/em> \u2014 and to make even those who manage a <em>Yes<\/em>\u00a0stand around hungry.<\/p>\n<p>I don&#8217;t like lines or long wait times, and I don&#8217;t want to subject my customers to them. Not if there&#8217;s some way it can be avoided\u2026<\/p>\n<h3>Pre-orders<\/h3>\n<p>My first thought was of Keith Freilich of\u00a0<a href=\"http:\/\/emiliaspizzeria.com\">Emilia&#8217;s Pizzeria<\/a> in Berkeley. He&#8217;s running what would be the closest to what we&#8217;d be doing at Margot&#8217;s \u2014 and with\u00a0even\u00a0lighter\u00a0personnel: JUST HIM. He makes one pizza at a time, taking most of his orders for the evening in advance, by phone, between\u00a04 and 5pm, when he opens. If he doesn&#8217;t fill his dance card completely by his 5pm open time, he tweets out pizza times:<\/p>\n<blockquote class=\"twitter-tweet\" lang=\"en\"><p>We&#8217;ve got 5:15ish and 9:00ish pizzas still available&#8230;.<\/p>\n<p>\u2014 Emilia&#8217;s Pizzeria (@emiliaspizzeria) <a href=\"https:\/\/twitter.com\/emiliaspizzeria\/statuses\/472520007591952384\">May 30, 2014<\/a><\/p><\/blockquote>\n<p><script src=\"\/\/platform.twitter.com\/widgets.js\" async=\"\" charset=\"utf-8\"><\/script><\/p>\n<p>It&#8217;s first-call, first-choice on pizza times. So if you&#8217;re first to call in, you can specify exactly when you want to pick up your pizza. THIS is why it would be closest to what I&#8217;m doing.<\/p>\n<p>Because I envision pizzas coming out in waves (see above) \u2014 the noon wave, the 12:20 wave, 12:40, etc. \u2014 because of that, not only are the <em>actual pizzas<\/em> going to be scarce, the <em>time slots<\/em> are, too. I can&#8217;t make all 24 pizzas at once.<\/p>\n<p>When I thought of taking orders either by phone or email, my next logical leap was to\u2026<\/p>\n<h3>Ticketed sales<\/h3>\n<p>If I&#8217;m already going to be taking orders ahead of time, why do it inefficiently via email or by phone? It just so happened that reservation-access apps (\u00e0 la Resy) were in\u00a0the news while I was thinking of this, and they turned my mind toward ticketed seatings (\u00e0 la Next,\u00a0The Aviary, Alinea, etc.).<\/p>\n<p>After running this idea by EMILY co-owner Matt Hyland and my R&amp;D guy, Tim Nguyen,\u00a0who could see no real objections, I settled into it. Not only is it good for customers \u2014 giving them a clear picture as to when their pizza will be ready \u2014 it&#8217;s great for us as pizzamakers. We&#8217;ll have a &#8220;set list&#8221; to play from,\u00a0our work cut out, in that we&#8217;ll know\u00a0<em>exactly<\/em> what to prep for and in what order to make everything.<\/p>\n<h3>The way I see it working is this\u2026<\/h3>\n<p>\u2026and do\u00a0keep in mind that this update is ME THINKING OUT LOUD and that all this is subject to change in the next days and weeks:<\/p>\n<p><strong>We open\u00a0ticket sales to the public<\/strong> and offer X-many time slots with ~4\u00a0pizza <em>lunches<\/em>\u00a0in each.<\/p>\n<ul>\n<li>Lunches will be prix fixe and include one pizza of choice and\u00a0either\u00a0a side (likely one of EMILY&#8217;s signature salads) OR one\u00a0beer\u00a0or soft drink<\/li>\n<li>We&#8217;ll alert you\u00a0to\u00a0the\u00a0pizza options\u00a0beforehand, and our online ticketing will include a field for you to\u00a0specify your\u00a0desired pizza and whether you\u00a0want beer\/drink OR salad<\/li>\n<\/ul>\n<p><strong>On the day of, you\u00a0arrive<\/strong> at or (ideally) shortly before your\u00a0designated meal\u00a0pick-up time, whereby our\u00a0host or bartender asks\u00a0your\u00a0name and hands you\u00a0your pizza and choice of salad or\u00a0drink.<\/p>\n<ul>\n<li>You&#8217;re\u00a0free to grab a table or take your lunch\u00a0to go (salad\/soft drink only; alcohol can&#8217;t\u00a0leave premises, sorry!)<\/li>\n<li>In my ideal world, you\u00a0would\u00a0grab a table and eat there, because I think\u00a0bar pies (or any pizza, for that matter) is best eaten hot.* But if you take it to go, no skin off my nose, I&#8217;m not going to berate you like some joints do<br \/>\n<small>* Except for Rose &amp; Joe&#8217;s in Astoria, where it&#8217;s best at this magical temperature that&#8217;s somewhere\u00a0about 10\u00b0F degrees above room temperature and where I never ask for a reheat because\u00a0I&#8217;d rather take my chances and hope it&#8217;s just lukewarm and perfect<\/small><\/li>\n<\/ul>\n<p>In a way, this would be sort of like the Shake Shack system (order\u00a0+\u00a0get-a-number + grab a non-assigned table\u00a0system), except customers\u00a0would have ordered online instead of at the register. You do like Shake Shack, don&#8217;t you?!?<\/p>\n<h3>Pros and cons<\/h3>\n<p>There are obviously pros and cons to this system. I&#8217;ve outlined the pros \u2014 no excessive wait times for\u00a0customers, work cut out for M&#8217;sP \u2014 but the cons &#8230;<\/p>\n<p>The cons are the fact that this system does not easily accommodate walk-ups, and also the fact that many people don&#8217;t like the idea of making a meal into a ticketed event like a concert or a movie.<\/p>\n<p>I don&#8217;t know how to get\u00a0around that. I&#8217;ve thought about\u00a0holding\u00a0back some pizzas for walk-ups \u2014 but then that throws a variable into the system, and we&#8217;d have to\u00a0prep ingredients\u00a0for what would then be wildcard orders.<\/p>\n<p>As far\u00a0as turning it into something that resembles a concert, I&#8217;m personally not bothered by that, but I do understand that some people are. I think it may have to do with the notion that it turns food into\u00a0merely an entertainment event.\u00a0Is that it? I don&#8217;t know. I&#8217;m still trying to get at why\u00a0this unsettles some people as much as it does.<\/p>\n<p>For me, this whole thing is a all about learning\u00a0and adapting.\u00a0All through Phases 1 and 2 of this project, we&#8217;ve viewed it as a process that can and should be iterated upon after feedback from our\u00a0guests. We are listening, and we are acting upon your suggestions. So this, Phase 3, will be no different. We&#8217;ll see how this first one goes, poll you, and make adjustments from there.<\/p>\n<p>As they say, ONWARD AND UPWARD! aka <em>EXCELSIOR<\/em>!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The first public pop-up of Margot&#8217;s Pizza will likely be a ticketed event. There will be ~24 pizzas available (final number subject to change). Pizzas will be available during specific time slots, and pre-ordering will be done online. It will likely be a prix fixe lunch (details in post). You&#8217;ll show up at the time you&#8217;ve chosen, pick up your pizza lunch, and grab a table  \u2014 sort of like the Shake Shack&#8217;s ordering system, but online, and days in advance. <a href=\"https:\/\/margotspizza.com\/blog\/2014\/06\/11\/the-question-of-formatting\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Pop-up No. 1: The question of formatting<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[27],"tags":[],"class_list":["post-313","post","type-post","status-publish","format-standard","hentry","category-updates"],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p9SPdW-53","jetpack-related-posts":[{"id":262,"url":"https:\/\/margotspizza.com\/blog\/2014\/06\/02\/private-tasting-no-2\/","url_meta":{"origin":313,"position":0},"title":"Private Tasting No. 2","author":"Adam Kuban","date":"June 2, 2014","format":false,"excerpt":"Some photos from our second private taste test event. And some details on the pop-up's likely format.","rel":"","context":"In &quot;BTS at Margot\u2019s&quot;","block_context":{"text":"BTS at Margot\u2019s","link":"https:\/\/margotspizza.com\/blog\/category\/bts-at-margots\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/06\/20140422-margotrita-making-robynlee-1.jpg?fit=1200%2C800&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/06\/20140422-margotrita-making-robynlee-1.jpg?fit=1200%2C800&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/06\/20140422-margotrita-making-robynlee-1.jpg?fit=1200%2C800&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/06\/20140422-margotrita-making-robynlee-1.jpg?fit=1200%2C800&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/06\/20140422-margotrita-making-robynlee-1.jpg?fit=1200%2C800&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":422,"url":"https:\/\/margotspizza.com\/blog\/2014\/07\/04\/pop-up-no-2-date-and-details\/","url_meta":{"origin":313,"position":1},"title":"Pop-up No. 2: date and details","author":"Adam Kuban","date":"July 4, 2014","format":false,"excerpt":"The next pop-up\u00a0is JULY 19. It is a ticketed pop-up \u2014 sorry, no walk-ups! Margot's Pizza\u00a0pop-up No. 2\u00a0will take place\u00a0SATURDAY, JULY\u00a019, 2014 from NOON\u00a0to 2PM.\u00a0 Here's what you should\u00a0know. \u00a0 Like last time, we'll be doing a\u2026 $25 prix fixe\u00a0lunch menu includes one 12\" bar pizza\u00a0plus\u00a0a salad OR one\u00a0drink credit*\u2026","rel":"","context":"In &quot;BTS at Margot\u2019s&quot;","block_context":{"text":"BTS at Margot\u2019s","link":"https:\/\/margotspizza.com\/blog\/category\/bts-at-margots\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/06\/tickets-ticket-with-crest-horizontal-1.jpg?fit=1200%2C900&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/06\/tickets-ticket-with-crest-horizontal-1.jpg?fit=1200%2C900&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/06\/tickets-ticket-with-crest-horizontal-1.jpg?fit=1200%2C900&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/06\/tickets-ticket-with-crest-horizontal-1.jpg?fit=1200%2C900&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/06\/tickets-ticket-with-crest-horizontal-1.jpg?fit=1200%2C900&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":324,"url":"https:\/\/margotspizza.com\/blog\/2014\/06\/13\/pop-up-no-1\/","url_meta":{"origin":313,"position":2},"title":"Pop-up No. 1: date and details","author":"Adam Kuban","date":"June 13, 2014","format":false,"excerpt":"UPDATE:\u00a0Margot's Pizza pop up No. 1 is SOLD OUT. It is a ticketed pop-up \u2014 sorry, no walk-ups. If you haven't already,\u00a0get on the mailing list\u00a0for notification on ticket sales for the next pop-up. \u00a0 Hi! We have some news. Margot's Pizza\u00a0pop-up No. 1 will take place\u00a0SATURDAY, JUNE\u00a021, 2014 from\u2026","rel":"","context":"In &quot;BTS at Margot\u2019s&quot;","block_context":{"text":"BTS at Margot\u2019s","link":"https:\/\/margotspizza.com\/blog\/category\/bts-at-margots\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/06\/tickets-ticket-with-crest-horizontal-1.jpg?fit=1200%2C900&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/06\/tickets-ticket-with-crest-horizontal-1.jpg?fit=1200%2C900&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/06\/tickets-ticket-with-crest-horizontal-1.jpg?fit=1200%2C900&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/06\/tickets-ticket-with-crest-horizontal-1.jpg?fit=1200%2C900&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/06\/tickets-ticket-with-crest-horizontal-1.jpg?fit=1200%2C900&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":1620,"url":"https:\/\/margotspizza.com\/blog\/2014\/11\/10\/recap-margots-pizza-pop-up-no-7\/","url_meta":{"origin":313,"position":3},"title":"Recap: Margot&#8217;s Pizza Pop-up No. 7","author":"Adam Kuban","date":"November 10, 2014","format":false,"excerpt":"On Saturday, November 8, 2014, we held our seventh pop-up at EMILY in Clinton Hill, Brooklyn. This is its story.","rel":"","context":"In &quot;BTS at Margot\u2019s&quot;","block_context":{"text":"BTS at Margot\u2019s","link":"https:\/\/margotspizza.com\/blog\/category\/bts-at-margots\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/11\/20141108-sharibayer-via-IG.jpg?fit=640%2C640&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/11\/20141108-sharibayer-via-IG.jpg?fit=640%2C640&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/margotspizza.com\/blog\/wp-content\/uploads\/2014\/11\/20141108-sharibayer-via-IG.jpg?fit=640%2C640&ssl=1&resize=525%2C300 1.5x"},"classes":[]},{"id":1726,"url":"https:\/\/margotspizza.com\/blog\/2015\/01\/23\/tips-on-getting-tickets-to-margots-pizza-pop-up\/","url_meta":{"origin":313,"position":4},"title":"Tips on getting Margot&#8217;s Pizza tickets: Advice from a SIX-PEATER","author":"Adam Kuban","date":"January 23, 2015","format":false,"excerpt":"Hi, it's me, Adam, the ringleader of this circus. I usually get a couple of emails on ticket-sales day about HOW FAST THE TICKETS SELL OUT. So let me answer some of these FAQs. Afterward, I'm going to pass the mic to Josh Wigler, who has managed a (non-consecutive) SIX-PEAT\u2026","rel":"","context":"In &quot;Blah Blah Blog&quot;","block_context":{"text":"Blah Blah Blog","link":"https:\/\/margotspizza.com\/blog\/category\/blah-blah-blah\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1303,"url":"https:\/\/margotspizza.com\/blog\/2014\/04\/16\/what-is-bar-pizza-bar-pies-tavern-pizza-pub-pies\/","url_meta":{"origin":313,"position":5},"title":"What is &#8220;bar pizza&#8221;? (Or &#8220;bar pies&#8221; or &#8220;tavern pizza&#8221; or &#8220;pub pies&#8221; or what have you)","author":"Adam Kuban","date":"April 16, 2014","format":false,"excerpt":"A bar pizza to me is a smallish, very thin and crisp\u2013crusted pizza that is usually on the well-done side (but not burned). But that's only half of it. It's as much about the atmosphere as the pies\u2026","rel":"","context":"In &quot;Blah Blah Blog&quot;","block_context":{"text":"Blah Blah Blog","link":"https:\/\/margotspizza.com\/blog\/category\/blah-blah-blah\/"},"img":{"alt_text":"A Margot's Pizza bar-style pizza","src":"https:\/\/i0.wp.com\/www.famousoriginala.com\/wp-content\/uploads\/2014\/04\/photo-5.jpg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.famousoriginala.com\/wp-content\/uploads\/2014\/04\/photo-5.jpg?resize=350%2C200 1x, https:\/\/i0.wp.com\/www.famousoriginala.com\/wp-content\/uploads\/2014\/04\/photo-5.jpg?resize=525%2C300 1.5x, https:\/\/i0.wp.com\/www.famousoriginala.com\/wp-content\/uploads\/2014\/04\/photo-5.jpg?resize=700%2C400 2x, https:\/\/i0.wp.com\/www.famousoriginala.com\/wp-content\/uploads\/2014\/04\/photo-5.jpg?resize=1050%2C600 3x, https:\/\/i0.wp.com\/www.famousoriginala.com\/wp-content\/uploads\/2014\/04\/photo-5.jpg?resize=1400%2C800 4x"},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/margotspizza.com\/blog\/wp-json\/wp\/v2\/posts\/313","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/margotspizza.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/margotspizza.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/margotspizza.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/margotspizza.com\/blog\/wp-json\/wp\/v2\/comments?post=313"}],"version-history":[{"count":0,"href":"https:\/\/margotspizza.com\/blog\/wp-json\/wp\/v2\/posts\/313\/revisions"}],"wp:attachment":[{"href":"https:\/\/margotspizza.com\/blog\/wp-json\/wp\/v2\/media?parent=313"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/margotspizza.com\/blog\/wp-json\/wp\/v2\/categories?post=313"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/margotspizza.com\/blog\/wp-json\/wp\/v2\/tags?post=313"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}