Ticket sales for any given pop-up will occur one week prior. Since pop-ups, when they happen, are on Saturdays at lunch, that means\u00a0any ticket sales will happen on Saturdays.<\/p>\n
We send out the link to buy tickets via email exclusively. Why not via Twitter or Facebook? Because those channels reach only a fraction of interested people. As uncool and as 1998 as email is, it\u00a0has a much higher chance of reaching those who are truly interested.<\/p>\n
SIGN UP FOR THE EMAIL LIST HERE \u00bb<\/a><\/p>\n We have always tried to send \u00a0the link well before ticket sales are live\u00a0so subscribers don’t have to scramble to buy tickets RIGHT AWAY.<\/p>\n There’s\u00a0a lot of info on the ticketing site\u00a0having to\u00a0do with\u00a0menu options. Though most people have reported that the process is straightforward and easy enough,\u00a0there’s\u00a0a moderate amount to digest for newcomers.<\/p>\n This gives anyone who is FANATIC* enough about it time to\u00a0weigh his\/her options and consider his\/her Saturday lunch\u00a0schedule before\u00a0committing. It also gives\u00a0you\u00a0time to make arrangements to\u2026<\/p>\n We’ve\u00a0recently switched our ticketing platform to EventBrite, which has a reliable mobile experience (unlike our previous vendor), but if you feel your connection at home is better\/less spotty, you may want to try from a laptop\/desktop browser.<\/p>\n I do realize there are people who have anticipated the times we\u00a0send the email\u00a0and\/or\u00a0open sales. The first two pop-ups, we\u00a0sent\u00a0the email at 10am, with sales opening at noon. Some people got used to that and told me that they checked margotspizza.com<\/a> at noon this last time for an announcement. I’m sorry that we didn’t get our communications out sooner this last time. That said\u2026<\/p>\n We’ll likely be moving the email\/sales timing to late afternoon\/early evening on Saturdays<\/strong> from now on.<\/p>\n The 10am\/noon combo was bad because that’s prime toddler time with the actual Margot, and I am usually at the playground and unavailable to answer email\/troubleshoot during ticketing. OR, on the rare occasion that we have back-to-back pop-up weeks, I may even be making pizza at the time. So, late afternoon\/early evening it will be. I don’t want to give an exact time, because, as much as I try to button up this process, sometimes life\/2-year-olds\/technical difficulties get in the way.<\/p>\n Oh, I’m also reminded that we DO NOT post\u00a0the ticket link\/widget on margotspizza.com. It goes out via the email. We posted the ticket-buying widget on our official site as a trial for Pop-up No. 2. It\u00a0was problematic.\u00a0The website took too long to load, and people did not like this experience. I will tell you to save your time looking for updates here. The only info you will find here are the dates of upcoming pop-ups. We post those as soon as we confirm them with the good folks at EMILY.<\/p>\n As in less than 2 minutes<\/strong>\u00a0the last couple of sales. So chances are, if you don’t see a live link to sales and it’s 5 minutes or more past the stated on-sale time, it’s probably\u00a0because no tickets remain.<\/p>\n There are ~24 slots in each pop-up,<\/strong> so it is question of supply. I wish we had more tickets to sell, but there is a limited window of time for us to do this at lunch in the host restaurant.<\/p>\n All the tickets\u00a0for sale for any given week\u00a0are all the tickets we have. I don’t have extras that I’m holding back on. There\u00a0are\u00a0none “in the back.”<\/p>\n I\u00a0have had people ask before, and in the past I’ve taken down names for a “waiting list,” but\u00a0from here on out, we’re not going to keep a waiting list. It’s just me managing\u00a0ticketing and organizing these\u00a0pop-ups\u00a0on my nights and weekends off. Tiny violins, I know, but it’s one area I feel I can cut out of the process with minimal harm to the guest experience while allowing me to concentrate on areas that WILL improve overall pop-up performance. Which is a long way of saying\u2026<\/p>\n If we have cancelations, we will announce newfound ticket availability via Twitter: @margotspizza<\/a><\/strong><\/p>\n If you do get tickets,\u00a0do know that I will be following up with you\u00a0at some point on Sunday<\/strong> to personally confirm your order, check in about any dietary restrictions or preferences, and just make sure things are off to a good start. I OBSESS over this process going smoothly as much as I do over the recipe and preparation of our bar pies.<\/p>\n So, if you have any questions or worries, please note that you’ll have a chance to make them known.<\/p>\n I hope this is helpful. I don’t want this to look like it’s some kind of game.\u00a0What’s outlined\u00a0above is how we handle a relatively high demand for the extremely limited supply we have on offer. (More on that here<\/a>.) If you have suggestions on how we can improve, I’m all ears<\/a>!<\/p>\n If you have any other questions, try this FAQ<\/a> \u2014 or feel free to email me if they’re not addressed there. I am always happy to hear from you<\/a>.<\/p>\n Hasta la pizza, PS:<\/strong>\u00a0SIGN UP FOR THE EMAIL LIST HERE! \u00bb<\/a><\/p>\nWe email\u00a0the link 3\u00a0hours before ticket sales go live<\/h3>\n
Pro tip: Try buying\u00a0your tickets from a\u00a0desktop\/laptop computer<\/h3>\n
This brings me back to the bit about troubleshooting the “link not working” issue. We use Brown Paper Tickets to handle sales. I looked at a number of other options, including, yes, EventBrite. BPT was the only one that allows\u00a0us to ask buyers which pizza and plus-item they’d like AT THE TIME OF SALE.\u00a0This has worked well, more or less. However, it appears that BPT has one glaring, stupid flaw:\u00a0They don’t have a reliable mobile version.\u00a0Every person who reported the lack of a live purchase link at the designated sale time was on\u00a0a phone. (Tablet browsers apparently worked, but I would still advise you to use\u00a0a desktop browser if at all possible.)<\/del><\/p>\nEmail and sales\u00a0timing<\/h3>\n
Sales\/announcements\u00a0do not occur on\u00a0margotspizza.com<\/h3>\n
Tickets sell out\u00a0fast<\/h3>\n
All our inventory is on the floor<\/h3>\n
There is no waiting list<\/h3>\n
If you get tickets\u2026<\/h3>\n
\nAdam<\/p>\n